ISO 10004:2012 Customer satisfaction
Step 1: File an Application:
Once the applicant has selected the ISO Standard & ISO Certification Body, then you have to file an application. The application must contain rights & obligations of applicant & certification bodies and includes liability issues, access rights & confidentiality.
Step 2: Examination of all the Documents:
The ISO Certification body will examine all the documents & quality manuals regarding various policies & procedures followed in a company or organization. Scrutiny of existing works will aid the Registrar to know the possible gaps against the requirements prescribed under ISO Standards.
Step 3: Pre-Assessment:
It’s an initial review of the QMS (Quality Management System) in a company to know any errors or weaknesses in the system & the registrar will provide the company with an opportunity to rectify such errors before the Registration Assessment.
Step 4: Prepare a Proper Action Plan:
Once the ISO Registrar finds the existing gaps in the Company, the applicant has to prepare a proper action plan to eliminate such gaps and it should contain the list of all the required tasks to be performed to meet the QMS.
Step 5: Onsite Audit:
After above steps, the Registrar will conduct a physical onsite Audit to review the changes made in the company, During the Audit, if the ISO Registrar finds something that doesn’t meet with the requirements of the ISO Standards, Registrar finds the severity & issue findings. Audit findings are generally known as non-conformities & fall into one of 2 categories one is Minor Non-Conformance and second is Major Non-Conformance.
Step 6: Final Audit:
The ISO Registration cannot proceed further until all vital non-conformities are closed & examined by the ISO Registrar. This generally includes re-audit of the affected parts and the associated costs.
Step 7: Obtain ISO Certificate:
After all the above steps, non-conformities are addressed & all the findings are updated in the Audit Report, then the ISO Registrar will issue the Certificate.
Step 8: Surveillance Audits:
This Audit will be conducted mainly to ensure that the Company is properly maintaining the ISO Standards and it will be performed from time to time.
