Days after the Big Billion Days sale ended, Flipkart announced that it sold lakhs of products each day. The sale which lasted 6 days, garnered over 70 billion views on Flipkart- breaking many records in the Indian e-commerce industry. These numbers indicate a huge success for Flipkart- but the success is incomplete without truly satisfying the customer. Heavy discounts sure did attract shoppers- but issues related to product quality, delivery, payment, etc. may have led to returns, replacements and refund requests!
This guide will inform you everything related to placing return, replacement and refund requests on Flipkart. Moreover, if you want to know how to file an online complaint with Flipkart, read on.
Consumer Protection Act, 2019
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Consumer Forum/Courts
Consumer redressal commissions, aka consumer courts, aka consumer forum are present at the district, state and national levels to address consumer complaints.
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How to register a complaint with Flipkart?
Flipkart customer care number and online Flipkart complaint form are the two major ways through which you can raise an issue. Problems related to defective products, poor product quality, late or no delivery, payment issues, receiving the wrong item, etc can be registered with Flipkart.
Call on Flipkart’s toll-free customer service number to lodge your grievance. Dial 1800-208-9898 or (080) 49400000 to speak to a Flipkart customer care executive. You must explain your issue in a clear and concise manner.
The executive will ask for some information like your Order ID, registered mobile number or email ID, in order to raise an official complaint. After this, you will receive an acknowledgement number, which you can use to follow up.
Alternatively, you can submit your complaint on the Flipkart App or website. This can be done by filling a grievance form available on the website. Once you give all the details about your order and related issues, you will receive updates about your complaint in your Flipkart account.
Both of these methods can be used to file a complaint at any time of the day. Also, these services are available 24*7, free of cost.
If you want, you can also visit Flipkart’s office to raise an issue. You can drop in on the given address-
Flipkart Internet Private Limited,
Buildings Alyssa, Begonia & Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru 560103,
Karnataka, India
You must know that this medium is most suited for shoppers residing in Bengaluru, Karnataka. Flipkart does not entertain complaint at any different office location- beware of fraudsters who tell you otherwise!
What is Flipkart’s return policy?
Flipkart sells a wide variety of products- catering to hundreds of categories ranging from personal care to auto-care products. In order to successfully raise an issue with Flipkart, you must know which products can and which cannot be returned.
Additionally, as a general precaution, always check the return policy of an item before making the purchase.
- The usual time within which you can return a product is within 30 days. If you are having any trouble with your product after the return window is over, you can get in touch with an authorised service centre of the product brand to claim the warranty (if applicable). Alternatively, you can contact Flipkart to know what action to take.
- It must be noted that the return policy differs from one product to another. In such cases, the return policy on the product’s page will prevail over the general return policy. Refer the list below to know which products cannot be returned.
- Flipkart’s return policy offers options of exchange, replacement and/or refund. The seller fulfils the buyer’s chosen option. The general rule says that all products can be returned in exchange for any of the given options.
- In case you receive a damaged product during an open box delivery, you are entitled to a full refund on the spot. Once accepted, no return request can be processed, except for manufacturing defects. In such cases, category-specific general conditions will be applicable.
- In the case of furniture, issues will be checked by Flipkart-authorised service provider for free. Issues will be attempted to be resolved by replacing the faulty/ defective part of the product.
- Flipkart has a ‘buyer protection policy’ which helps in resolving disputes between the buyer and the seller. If a seller refuses a return and gives an unsatisfactory reason for it, the buyer can submit a complaint. Although, this must be done within 45 days from the date of delivery.
- You will get a refund if the seller cannot replace the product.
As per Flipkart, you can return a product if-
1. The size is a mismatch
2. The product is defective
3. The packaging is tampered or broken
4. The product you ordered is different from what you received
List of products that cannot be returned to Flipkart
Auto Accessories
Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles
Cars, Mopeds, Motorcycles and Scooters
Bath and Spa
Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care
Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products
Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer/ Mobile Accessories
Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs
Food and Nutrition
Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion
Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories
Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products
Plant Saplings, Plant Seeds and Soil Manure
Health Care
Antiseptic, Band-Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products
Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene
Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and
Women Intimate Care
Innerwear
Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery
Coins
Music Instrument Accessories
Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies
Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies
Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care
Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory
Pet Supplies
Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual Wellness
Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators
How to return a product to Flipkart?
· File a return request. To do so, go to the ‘my orders’ section on the App or the Website to initiate a return.
· Choose your option against the return- to exchange it, get a refund or to get it replaced.
· Keep the product ready with original tags, labels, accessories, packaging and any other freebies you may have gotten with it.
· You will receive a notification indicating the date and time by which the reverse pickup will be processed. The product will be picked up from your address by Flipkart’s delivery agent.
· In case of replacement or exchange, the new product will be delivered to your address after the returned product is inspected.
· If you opted for a refund, it will be processed within 7-10 working days.
During pick-up, the service agent will check the product for the following conditions:
1. Correct & complete item- Brand, serial number, bar code etc, must match. All tags and labels must be intact along with related accessories, freebies, et al.
2. Unused- The item should not be used, washed, or tampered in any way. A mobile device can be returned only after formatting and disabling the lock.
3. Undamaged product and packaging- The product and all its components should not contain any damage or wear and tear. The original packaging and the box should be intact.
Moreover, if the above conditions are not met, the agent will refuse reverse pickup.
How to get a refund from Flipkart?
Your product is eligible for a refund when one of the following happens –
· The product you ordered is now out of stock
· Unsatisfactory replacement of the product
· The seller is not able to provide a replacement
· Sellers allow refunds on select categories under certain conditions
· A dispute has been ruled in your favour in-line with Buyer Protection
You will get the refund within the following timeline-
Flipkart refund rules
Different categories of products can be returned within different timelines. Also, the action available against each product differs as shown in the table below-
Soon, Flipkart is going to launch big Dhanteras and Diwali sales. Additionally, Flipkart has launched a service under which the delivery executive will open the packaging in front of the buyer to get the product checked.
To get a Flipkart refund, you need to raise an issue. This guide will come in handy next time you need to get a refund from Flipkart!
List of Issues in Flipkart
- Package not delivered
- Refund not given by Flipkart
- Amount not credited in account
- Defective appliances
- Invalid Voucher
- Wrong package delivered
- Returned Item is not picked up yet
- Empty package delivered
- Not accepting returns for damaged product
- Flipkart fraud seller
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